The Good, The Bad and The Ugly of web hosting.

 

The UK hosts I've used over the last few years span the commonest range of methods of hosting sites at a minimum cost, culminating in an eighteen month nightmare association with Fasthosts (.co.uk) which ultimately taught us what to look for in a competent supplier.

Thanks and credit must go to : Matt, Alex, Rob and Enigma for extra info and link updates.

Fasthosts (Bad, but not as ugly as birkenhead.net.)
Appalling commercial host in all respects. Offered a lot of features for very little cost. ASP, Coldfusion, Perl, unlimited everthing for (then) £300. They became an ongoing subject of web developement newsgroups and forums, with some rival companies gaining new accounts by offering "Special deals for ex-Fasthosts customers". Truly a laughing stock amongst web developers, network technicians in general and NT administrators in particular. They get more than just a mention on the alt.www.webmaster's "Web Hosts That Suck" list.
In their termination email they sent us the KAK virus, which ironically is an old script kiddie virus, well known, well documented, and easy to protect against. If this email was an accident then at that time they were running their own email system with no virus protection whatsoever, and still are not, as the problem has occurred again, with the same, but by now much older KAK script.
A Fasthosts forum is being maintained at SiteOnSite (registration required), where you will find current information on their Russian credit card fraud and recurring email virus situations, and recently a devastating report on a major security flaw reported by Daniel Sim. If you don't want to register here's a copy of my initial contribution.
Further information involving Fasthosts' credit card security problems can be found at The Register and in this follow up article.
The Register also has further details of the May 2001 Fasthosts vs BT outage dispute, and Google's Deja News search results now reveal a variety of discussions on the company.

...And finally (?): Here's one of the funniest Fasthosts excuses I've come across since we left.

...And sadly, you've been lucky. There's something even worse than Fasthosts in store for some web new-comers, the newer, the better. Some haven't even got computers yet?

 
Current host : Blackfoot.co.uk (The Good)
We happy. Runs on Linux, so everything works. I've learned to demand at least 99.5% uptime from a host and this is the lowest cost host I've found making that statement in it's terms. I've been with them for long enough now to comment on their performance and I have to say it is exemplary. In one year I have only experienced one brief period of downtime, (a few hours) which all customers were informed about before the event. I have requested technical support on matters such as SSL installation and a variety of problems caused by my own ignorance and/or stupidity, (and once a mysterious sudden inability to count) and have always received immediate, polite and helpful responses.
 

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Last verified : June 2002.